Listing Manager

We are looking for an experienced Telesales Sales Trainer to lead our Telesales team and create implement and set up operational workflow sales training and customer quality assurance to achieve set KPIs for the department in terms of lead conversion and customer satisfaction.

Tasks

• Team Performance Evaluation and Management:

Evaluate the performance of team members.

Assemble and organize teams for optimal performance in the telesales department.

Manage the listing team KPIs and salesfriendly listing processes.

• Workflow and Regulations:

Create workflow and regulations for team and department operations.

Create and optimize listing workflows and processes.

• Training Programs and Materials:

Design develop and implement comprehensive telesales sales and customer communication training programs.

Create training materials including presentations manuals and multimedia visual aids.

• Role Play Sessions and Onboarding:

Incorporate regular daily sales role play sessions into training programs.

Conduct onboarding for new telesales members with proper orientation and training.

• Feedback and Performance Metrics:

Set up regular oneonone sessions to provide feedback to team members.

Develop and implement KPIs and assessment tools to measure effectiveness and team performance.

Conduct weekly sessions with HOS & TLs to improve underperforming listings.

• Monitoring and Analysis:

Listen to phone calls with lead qualification to evaluate customer journey experience.

Improve the quality of both incoming and outgoing marketing calls/communications.

Conduct indepth portal analysis for metrics (clicks views premium listings allocation).

• Strategic Planning and Optimization:

Develop strategies to optimize performance and increase activity.

Assess listing quality to ensure optimal standards.

Analyze listings weekly strategize to improve underperforming leads and drive results.

Credit management Identify nonperforming properties and strategize credit redirection.

Analyze listing demand and lead generation leveraging market knowledge.

• Financial Budgeting and Collaboration:

Create and optimize financial budgeting of portals as per business needs.

Engage with portal account managers for strategic marketing planning and collaboration.

• Market Position and Growth:

Manage listings to sustain a leading market position.

Introduce new listing marketing portals/channels both local and international to drive business growth.

Requirements

• Language Proficiency:

Fluent in written and verbal English communication skills.

Strong written and verbalRussian communication skills (preferred but not necessarily).

• Sales Experience:

5 years of experience in Sales preferably in the real estate sector.

710 years experience in managing listings in the UAE real estate market.

• Sales Training Experience:

2 years of experience as a Sales Trainer for the team.

• Global Company Experience:

Experience in global companies with worldwide reach especially in multilanguage lead generation.

• CRM System Proficiency:

Understanding the use of CRM Systems especially in terms of lead qualification.

Experience on UAE real estate CRM systems.

• Knowledge and Methodologies:

Indepth knowledge of sales training methodologies and best practices.

Expertise in real estate market workflows and processes.

• Leadership Skills:

Skilled team leader with expertise in the real estate market with preference for propertyfinder bayut etc.

Strong ambitious personality required to motivate and inspire a team of telesales agents.

• Organizational and Project Management Skills:

Outstanding time management and organizational skills.

Organized with an eye for detail.

Exceptional organizational and project management abilities.

• Strong problemsolving skills.
• Great ability to focus problem solve and stay calm under pressure.

Benefits

Benefits:

What We Can Offer:

Dynamic and collaborative working culture;

Competitive pays benefits and bonuses;

Access to training and development programs to enhance your skills and advance your career;

Comprehensive work residency and medical insurance coverage.

Join Metropolitan Premium Properties:

Leading company in the UAE market with 13 years of experience.

Topselling broker with all major UAE developers.

Recipient of the International Property Awards 2022 for Best Real Estate Agency Marketing.

Accredited as a great place to work in the UAE.