Sales Support Analyst

Job Detail:

Leadership

Provide technology delivery leadership on initiatives, working in partnership with business owner and overall Project/Program Delivery Lead

Builds and manages (formally or informally) a technology team responsible for business solution analysis, solution design, build, technical analysis, quality assurance, and release management, across the program/project

Engages appropriate technology stakeholders to identify and drive required outcomes through effective stakeholder management

Vendor Management

Provide oversight of work and costs on projects utilizing consulting companies and solution integrators

Responsible for managing technology third-party vendors and Statements of Work with a focus on performance, quality and cost management as it relates to assigned project/workstream

Provide reporting on projects

Hold vendors accountable for on-time deliverables

People Management

Ensure the team provides realistic estimates and hold team responsible for deliverables and timelines

Coach and mentor the development team throughout the SDLC

Help target appropriate training for team by identifying technologies/areas in need

Provides guidance to others on how to make optimal use of tools to improve the performance and quality of technology delivery

Accountable for detailed resource plans. Overall Oversight by Delivery Lead.

Ensures all technology teams and functions are providing estimates and updates to project schedule, outlining risks and issues, and driving remediation of tech risks, resolution of tech issues for assigned project/workstream

Application Responsibilities

Oversees the execution of the technology strategy while anticipating and prioritizing the impediments and technology risks

Identifies, analyzes, and drives resolution of project risks and issues, working through the project structure, and reporting relationships in the Technology organization. Ensures issues are captured in post implementation reviews, to avoid recurrence

Establishes a plan for all technology deployment(s) and works with IT staff across projects to align with the integrated plan

Responsible for the consideration of future production support implications with a cost-effective design and quality solution, inclusive of application resiliency and availability

Works with business leaders associated with assigned project or workstream as needed to confirm the solutions are functionality aligned with the product vision and that solution is fit-for-purpose.

Accountable to the delivery lead to provide input and advice on all tech aspects of the assigned project/workstream

Accountable for providing technology estimates

Technology leader and decision maker on assigned initiatives

Responsible for hands-on involvement in development duties

Responsible for all aspects of supported systems including requirements, designs, data flows, integrations, project proposals, security, and stability

Responsible for proactive monitoring of systems

Responsible for the design of systems and functionality and/or the delegation and oversight of designs

Responsible for code quality of ongoing work including code reviews, code analysis, performance monitoring, and oversight of testers/test processes

Provide reporting on the status of applications, projects, and teams

Responsible for the coordination of system changes across other groups within UniFirst including development, BRM, infrastructure, project management, and business users

Deep understanding of source control, environment management, integrations, security best practices

Requirements

Requirements:

Experience

• 10 + years working w/ versions of PeopleSoft and PeopleTools across HCM/FMS modules
  
• 5+ years of progressively senior experience in technology design, development, and delivery
  
• Project delivery using formal methodologies
  
• Must have Implementation, design and customization experience for PeopleSoft HCM or FMS modules (experience with EIPP, ELM, AR projects are a plus)
  
• Experience performing data/code analysis, ETL, creation and review of technical designs, and documentation from the functional design, coding, unit testing, and debugging various PeopleSoft modules
  
• Strong facilitation, communication and presentation skills with tech and business audiences
  
• Leadership of others, in formal and/or informal organization lines
  
• Experience in app development/integration
  
• Resource and project management experience highly preferred
  
• Knowledge of SaaS applications like Oracle Fusion and Workday is a plus
  

Education

Bachelor s Degree in computer science or related field

Additional Requirements

Strong relationship building, influence skills and ability to productively interact with all levels of leadership

Ability to create/modify/communicate tech roadmap, and design/advocate for solutions that align to existing roadmaps

Sense of urgency, and ability to problem solve on the fly

Strong analytical and problem-solving skills

Strong verbal and written communication skills