Community Manager

• Manage and grow all social platforms and ensure engagement rate and participation across all beauty communities is optimized.

• Plan, execute and integrate all key commercial moments, brand launches and marketing priorities on the social calendar and ensure execution native to platforms across all 360 planning.

• Engage beauty community members with exciting and disruptive content ensuring Sephora editorial tone of voice.

• Measure and report on performance of social growth and engagement across all platforms as required in weekly, bi-weekly and quarterly meetings.

• Collaborate with cross functional teams to ensure all content creation and beauty community communication is in line with business objectives and priorities.

• Manage social moderation across all platforms including liaising with the CRM and Customer Service teams on any pertinent issues with clear and defined processes for responses and direct communication with the community.

• Maintain and manage all moderation across social platforms for maintenance including and not limited to any key moments that need to be monitored due to geographic, political, trending and regional situations.

• Manage all budgets and Pos as per required for monthly budget tracking.

• Develop community executive and ensure all tasks and requirements are completed as per workback and delivery planned schedules.

• Feedback back where required on all content deliverables from external and internal teams with recommended best in class practices for social execution and engagement

Innovative and Disruptive Execution

• Pioneer new platforms as per their relevancy to Sephora, the business objectives and the relevancy to the Middle East region.

• Drive disruptive and differentiated content, innovation and touch points with the beauty community ensuring first and best in class execution regionally.

• Develop and manage key partnerships with suppliers to ensure effective, timely and relevant delivery of assets.