Assistant Front Office Manager

As Assistant Front Office Manager We Rely On You

• Responsible for all activities of the Front Office as well as other hotel activities relating to the effective and efficient operation of the hotel.
• Examines the Morning Report for information and accuracy, including status and availability of rooms.
• Checks with the Front Office Service Leaders to ensure that reservations are inspected, and blockings are done as per procedure, attends to room changes, establishes status of available rooms and plan the day’s work.
• Ensure morning check-outs are proceeding smoothly.
• Checks specific GTC guests (VIPs) rooms at random and informs Housekeeping of any deficiencies.
• Checks the bulletin board to ensure that all activities/ functions for the day-to-day are correctly posted.
• Authorizes all rebates and paid outs according to the limit set by Management.
• In all incidents, provides department heads with reports and takes action to avoid repetition of any incident, accident, theft and complaint.
• Identify staff training requirements and service improvements areas.
• Ensures maximum safety of the guests and employee during emergencies. The protection of the hotel’s interest must be of major concern to him/her.
• Promptly handles guests’ feedback and informs the necessary departments where appropriate.
• Will make decisions on all matter involving guest contact with hotel employees. In the absence of the Front Office Manager, he/she has full authority in all decisions.
• Makes advanced preparation for an orderly transition from the morning to the evening shift.
• Assumes other duties as assigned by the Front Office Manager.
• Monitors and liaises closely with Housekeeper in charge to rectify the room discrepancy regularly.
• Monitors and follow-up on expected departures.
• Ensures that charges reflected in the “Interface Lost Postings” permanent folio are correctly transferred to the respective guests.