Recreation Supervisor

Pura Eco Retreat  Al Ain

We are looking for an experienced Recreation Supervisor (desert adventure) to join our team at Al Ain United Arab Emirates The Recreation Supervisor (Guest Experience Supervisor) will manage and ensuring that every guest has a memorable and exceptional Recreational experience as well as overseeing F&B and Front Office 

Essential Duties and Responsibilities

• Develop and implement programs and activities to meet the needs of the community
• Interact and educate guests about the heritage site its history and the importance in the community
• Organize and lead guided nature walks hikes and desert adventure activities emphasizing ecoconscious behaviour and respect for the environment
• Supervise and ensure the safety of adventure activities like rock climbing camel riding biking and offroad tours
• Implement and enforce safety protocols to prevent accidents and protect the environment
• Maintain and oversee the rental and use of recreational equipment ensuring its safety and sustainability
  Manage available resources responsibly including water energy and waste management
  

Service Excellence

• Greet and welcome guests upon arrival ensuring a warm and personalized experience
• Assisting guests in checkin / checkout process creating a good impression of the brand
• Lead the team in offering individualized support responding to questions and resolving issues in a timely manner
• Promote and retain Pura Eco Retreat sustainability goals by educating guest and staff on responsible practices
• Maintain excellence customer service by monitoring the waitstaff and assuring compliance with appropriate etiquette and regulations

• Guest Relations
• Establish strong rapport with guest consider their requirements and assist them in meeting their expectations
• Oversees F&B operations by making sure that Pura Eco Retreats ecofriendly attitude is reflected in the dining experience for the guests
• Assisting guests with transportation arrangements and suggesting about the restaurants activities and other services available in the property
• Responding guest queries and complaint aiding and resolving issues promptly

Qualifications and Skills

• Bachelors degree in Recreation/Sports Management Hospitality Management or a related field
• At least years of experience in a supervisory role
• Strong organizational and leadership skills
• Excellent communication and interpersonal skills
• Knowledge of safety regulations and guidelines
• Ability to work independently and as part of a team
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in Microsoft Office Suite

Please note that only shortlisted candidates will be contacted for further consideration

Remote Work

No