Manager- Organizational Effectiveness

JOB PURPOSE:

The job holders role is to support Director, Organizational Effectiveness in driving and implementing transformation initiatives to support the Companys objectives and improve efficiencies within the organization.

Process Design:

Lead process design sprints with the business, to draft processes, evaluate the effectiveness of current processes and challenge current state and identify process improvement opportunities

Engage with the right stakeholders to ensure all inputs are captured within the processes, in alignment with functional and cross functional participants

Design and standardize forms / templates / checklists related to the processes

Identify optimization opportunities in all aspects and initiatives under taken by Organizational Effectiveness

Process Alignment:

Align the processes with CX journeys, and highlight any discrepancies early in the cycle, to discuss and agree the way forward with all stakeholders.

Establish and ensure continuous update of Master Tracker that shows the full 360-degree linkage of a process to all related parameters and ensure updates to all associated documents whenever there is a change

Process Communication & Awareness:

Establish and ensure continuous update of BPM tracking tool, with the purpose of uploading and linking all the documents within the tool, and communicating with the business to create awareness of such tools

Support Director, Organizational Effectiveness in conducting knowledge transfer sessions with the business, to ensure engagement of all employees and their full understanding for process compliance

QUALIFICATIONS & EXPERIENCE

Process design

Process improvement

Transformation

Problem-solving

Communication

Collaboration

Strong follow up skills

Remote Work :

No