BTSS Analyst

Responsibilities:

• The primary objective is to ensure that each service is optimally configured and managed to ensure quality and service, which is scalable, measurable, and sustainable.
• The role requires an experienced, capable, and influential Individual who can deliver cost effective and high-quality solutions in a very demanding, constantly changing and frequently ambiguous environment. This role requires strong people management and is responsible for the development of the local team.
• The role will involve ensuring that all duties and requests are resourced and completed in a controlled and timely manner and to meet and deliver minimum operating standards to our agreed service levels.
• This is an internal customer facing role and the incumbent will be responsible for interacting with Citi’s internal stakeholders to ensure that our core services are delivered to support their needs, as well as communicating key changes and strategy implementation.