Assistant Restaurant Manager

Responsibilties:

• Manage the Outlet service to consistently meet high standards as defined by the hotel and Hilton brand standards.
• Monitor service and food and beverage standards in the outlet ensuring compliance, quality and consistency while addressing under performance as necessary.
• Assist the General Manager Restaurant & Bars in initiating special/innovative on brand/concept promotions, offers and activities that generate additional revenue and interest.
• Effectively control the flow of customers and the interaction between the front and back-of-house throughout service.
• Make recommendations for modernization of equipment, service methods, and presentation to improve guest satisfaction and profits.
• Ensure team members maximize all sales opportunities.
• Ensure team members consistently maintain brand standards and high levels of customer service
• Actively engage with guests to obtain feedback and measure satisfaction, address areas of concern as required.
• Ensure appropriate communication processes are established.
• Accurately manage all transactions during service.
• Manage Team Member schedules, stock, and wastage levels.
• Any other duties assigned by the General Manager Restaurant & Bars.