Retail Education Manager

- Develop and plan training for Sell-Out staff in line with Marketing, Sales and HR strategy
- Train and develop local teams to deliver new store openings and maintain store presentation
- Develop and maintain the Digital training platform
- Manage and track budget for training department, by optimizing costs and planning
- Deliver training programs in classroom, sales conventions and allocate team resources appropriately
- Implement individual training path for Sell-Out staff (Sales Assistants, Barbers, Counter Managers, Boutique Managers)
- Ensure implementation of coaching programs
- In multi-brand environment, liaise with commercial team to offer both an adapted expertise program as well as on-going novelty training, on field, in classroom, through e-learning
- Ensure the highest standards of Customer interaction and product presentation (e.g. mystery shopping)
- Diffuse a culture of performance (define, set-up and monitor main KPIs) and monitor ROI of training
- actions
- Conduct regular touch base meetings with Store Managers

Retail operation and performance

- Identify improvements in current store operations to maximize the stores' performance
- Leverage best practices worldwide to drive sales and KPI performance
- Drive business development and expansion strategies (from opening to daily management)
- Actively monitor store led CRM initiatives
- Analyze sales results and propose corrective action plans
- Monitor Sell-Out team performance to increase productivity
- Leverage knowledge of competitor training and Retail /consumer trends