Chief Concierge

• Create and coordinate work schedules and assign posting positions, maximizing coverage and optimizing efficiency of a Team at all times.
• Record guest requests for luggage and valet service and train employees on venue features and services.
• Oversees all concierge operations with a focus on ensuring that the highest levels of hospitality and service are provided.
• Represents Concierge Department in resolving any guest or hotel related situation.
• Manages the flow of questions and directs guests within the lobby.
• Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules to Hotel Guests
• Ensuring the driveway, lobby, entrance and baggage storage areas are clean and presentable