GENERAL MANAGER

Hiring for a client in the hospitality sector. This is an opportunity to join a brand-new concept and be part of something seriously exciting and stand out in the hospitality market. We are looking for a talented General Manager to hit the ground running and help take our business to the next level. You will be taking your knowledge of running efficient, profitable multi-faceted operations and contribute them to one of the premier hospitality groups in the region and combine your passion for experiences with the excitement of managing the venue.

What you will do:

Be involved in the creation of this venue from inception to launch. Reporting to the client corporate management, you will be responsible for directing all aspects of the venue from branded store management to vendor relations, contractor management and business development and growth. You will have the ability to manage and develop both staff and vendors across the business and have the foresight to develop and implement appropriate policies and procedures for optimal business growth and staff and customers satisfaction. You will be accountable for all the daily operations, personally performing tasks while leading the staff and managing related functions including but not limited to Purchasing, Financial Reporting & Budgeting, HR, IT, Marketing, and stall operations.

• Successful establishment and launch client market.
  
• Create an engaged, motivated, and high performing team with strong positive culture and minimal staff turnover.
  
• Working with a consultant design and implement an Operations Manual, all SOPs and creation of documentation showcasing best practices and processes.
  
• Manage the Vendor relationship manager to source brand appropriate vendors and negotiate tenancy agreements.
  
• Develop, implement, and monitor financial and operational annual plans Develop product range for sale within the client market stall.
  
• Liaise with the landlord on all relevant matters including but not limited too operations, permits, entertainment and seasonal activations.
  
• Work with the corporate finance team to establish annual budgets for market financial management.
  
• Monitor and report variances against budget in monthly finance meetings with corporate management.
  
• Develop and monitor sales reports and financial statements for monthly submission.
  
• Ensure all operating costs are in line with forecast sales and tenancy earnings.
  
• Ensure all financial targets are strived to be achieved and any shortfalls are investigated, and the relevant remedial actions are taken.
  
• Execute strategic plans including forecasting, cost control and inventories on a monthly basis.
  
• Work with the corporate Marketing team and in house marketing executive to develop and approve annual / seasonal marketing plans.
  
• Have a high-profile presence within the operation, managing and motivating the team to ensure they operate to highest quality standards of product and service.
  
• Investigate new and improved menus, food preparation, and service methods.
  
• Verify that all the staff performs their tasks as per their respective job descriptions and in line with company policies.
  
• Work with the Entertainment manager and 3rd party provider to develop and approve seasonal entertainment activations.
  
• Interact with guests to promote guest satisfaction and obtain direct feedback.
  
• Implement, and conduct regular trainings for the whole team based on the initial operations plan.
  
• Work with the corporate purchasing team to develop and implement guidelines and control procedures for purchasing and receiving.
  
• Oversee the maintenance of purchasing, receiving, and food storage standards.
  
• Liaise with suppliers to ensure deliveries are of the highest standards as required.
  

• Oversee daily operations of tenants and client market stall to provide support on service behaviors that lead to customer satisfaction.
  
• Establish and implement to all vendors appropriate service recovery guidelines to ensure complete guest satisfaction.
  
• Improve market operation by monitoring vendors to understand if the offering meets guest expectation and adjust strategy where required.
  
• Manage day-to-day operations, verify the quality and quantity standards, and make sure customer expectations are met.
  
• Interact with guests to get feedback on product quality and service levels.
  
• Respond to and handle guest problems and complaints in a prompt and professional manner.
  
• Review comment cards, guest satisfaction results and other data to identify areas of improvement.
  

• Interview, select, and train employees.
  
• Provide guidance and direction to team members, including setting performance standards and monitoring performance.
  
• Clearly communicate the standards of performance and their role in contributing to individual and team success.
  
• Review staffing levels to ensure that guest service, operational needs and financial objectives are met Establish performance and development goals for staff.
  
• Provide mentoring, coaching and regular feedback to help manage conflict, improve performance, and recognize good performance.
  
• Develop and conduct periodic trainings plans.
  
• Communicate and enforce policies and procedures.
  
• Monitor employee attendance records and absences/tardiness.
  
• Conduct Annual Performance Reviews as per the SOPs.
  
• Oversee all staff issues including staff motivation and disciplinary matters.
  
• Prepare Roster and Staff planning to ensure adequate coverage.
  
• Ensure all staff have the required legal trainings such as fire and safety and food handling trainings.
  
• Develop cash handling procedures and make sure concerned staff are properly trained.
  
• Create a fun, energetic, and team oriented working environment for entire staff.
  
  

• Provide timely and accurate reports and information, as and when required, to the Senior Management, by telephone, in written form, email, or in person.
  
• You will be involved in financial procedures such as daily banking, purchasing, petty cash, payroll, etc.
  
• Maintain the highest possible hygiene and maintenance standards across the entire market.
  
• Ensure the highest degree of employee s personal hygiene.
  
• Comply with all local laws regarding all safety requirements including Fire, Life & Safety, occupational health & safety, and food safety within entire market space.
  
• Complete monthly Food Hygiene audits on all food service vendors.
  
• Work in close cooperation with all other key departments in the business to ensure a smooth operation.
  
• Attend required meetings and daily briefings with your team members ensuring efficient communication, to run different section of the restaurants smoothly.
  
• Ensure Company standards, policies and procedures are always adhered to.
  

Requirements

• A successful and proven track record in profitable business management.
  
• Strong background in food and beverage operations & management.
  
• A strong background in retail operations & management.
  
• Experience running a large venue with multicultural team across different operational areas.
  
• Experience in pre-opening large venue`s and possessing strong project management skills.
  
• Experience in tenant or vendor management would be highly beneficial.
  
• Demonstrated financial management experience and attention to detail with the ability to manage and understand the financial processes of the market including P&L reports, forecasting, budgeting, and costing.
  
• Strong interpersonal and problem-solving abilities.
  
• Ability to work well under pressure.
  
• Dynamic, energetic, keen, and enthusiastic.
  
• Customer focus with commitment to delivering exceptional levels of guest service.
  
• A self-motivated professional who excels in service, strives for excellence, and is cost driven.
  
• Excellent leadership and people management skills. Ability to schedule, manage, and delegate work effectively and efficiently.
  
• Teaching and training skills.
  
• Computer skills, well versed with Microsoft Office, PDF, and multiple EPOS Systems a must.
  
• Excellent Communication skills.
  
• At least 5 years experience in multi venue management with 2+ years in a similar role.
  

Benefits

• Fantastic tax-free salary which is competitive within the industry.
  
• Annual Leave.
  
• Annual Ticket.
  
• Excellent Medical Insurance.
  
• Genuine advantages for career progression in a fast-paced dynamic working environment.
  
• Special discounts at all our brands and outlets.