Service Operations Manager

Responsibilities:
• The responsibility of this function covers driving the Service Operations in the Middle East & Asia-Pacific region with major impact programs, as well as process definition, implementation, training and productivity improvement with main focus on:
• Establish Operations Service Communities to drive standards, rollout new programs and get input for improvement measures.
• Develop regional productivity programs (including staffing standards, key operational KPI. Etc.)
• Act as Region representative on the process governance team to make decision on standards.
• Implementation of the process and organization Operations standards in conjunction with global standards with local adoption based on market need.
• Implementation of operations productivity tools to improve margin plus customer satisfaction. Also provide regional requirements to HQ teams and regionalize and rollout.