Customer Success Manager

Responsibilities:
• Responsible for Client onboarding, ongoing education to maximize outcome and Business Review meetings with customer Senior Management (Customer Success Lifecycle).
• Work closely the customers and the project teams, create requirement specifications and cost/time estimates for implementation and support the technical teams in their execution.
• Ensure excellent delivery of SaaS products in alignment with client requirements.
• Translates stakeholder’s requirements into a common language that can be adopted for implementation.
• Provides support for investigating and troubleshooting implementation issues.
• Responsible for the planning, budgeting, and design of new client onboarding.
• Assess customer requirements and propose technical solutions and guidance in collaboration with Sales, Account Management and Services teams at ITO Handover.
• Solution finding, architecture and development of digital software applications, IoT solutions and services for our customers in the airport, airline, cargo and logistics supply chain markets.
• Build relationships between customers and the support team.
• Act as a consultant for questions and problems regarding digital customer solutions.
• Recommends and provides guidance regarding Data Integration and database development.
• Design, development and implementation of database applications & solutions for managing and integrating data between operational systems, data repositories, and reporting & analytical applications.
• Develop a deep understanding of the customer’s Use Model and identify their critical business objectives.
• Follow up on renewals and encourage up/x-sell.
• Advocate for the client within the Siemens Logistics organization and be the voice of the customer.