Program Manager

Responsibilities:

- Delivers medium to large scale projects from initiation through delivery.

- Writes effective functional specifications based on business requirements.

- Identifies key milestones. Documents and manages project schedule with input from program/project team.

- Recommend business actions based on analytical findings. Includes defining new metrics, techniques, and strategies to improve the metrics.

- Understand how the payments systems work from the core, to the design & capabilities.

- Work with multiple teams like Tech, Product and Business to sort out existing issues and help build long term solutions.

- Work on Customer escalations. Identify issues and fix them. Use Amazon's tools to problem solve and validate solutions.

- Work with internal & external Partners (Banks, Processors, network & Acquirers) as part of process and make sure the experience is seamless.

- Lead programs to drive automation of manual efforts throughout the end to end business process.

- Identify & fix experience gaps like resolving controllable failure reasons through the eco-system.

- Analyze trends at industry level and other relevant data and come up with opportunities to improve the experience with effective and innovative solutions.