Partner Governance & Transition Manager

Responsibilities:

• To provide inputs for design & implementation of the Rewards & Penaltymatrix in accordance with the current Organization targets, & customerexperience requirements.

• The role holder will be responsible for ensuring that the Rewards & Penaltymatrix create a win-win situation for both Etisalat & the partners

• To have necessary controls to validate the performance of the partners &ensure that no short-cuts are being employed to achieve the targets

• To evaluate the partners basis the performance of KPIs, quality scores,performance on agreements etc. & grade them for further discussions &negotiations

• To ensure regular engagements/reviews are planned with the partners (Weekly,Monthly & fortnightly) & all action points are followed-up tillcompletion

• The role holder will ensure that the partner complies to all conditions withrespect to data security & integrity. The same will be audited on a regularbasis for compliance

• The role holder will engage with all other stakeholders in the organization namely,IT, Engineering, business, Contracts & Finance for resolution ofissues/challenges faced by the partner

• The role holder will facilitate best practice sharing between partners for themutual benefit of Etisalat

• To incorporate all feedback (from operations, other key stakeholders) when thecontracts are renewed

• The role holder will ensure that all communication pertaining to changes inprocess/policy which might impact the agreements/terms/conditions arecommunicated to the partner.

• The role holder will ensure that necessary engagements are being done with theEtisalat Operational & the partner teams to ensure that the Organizationalgoals are met.

• To ensure that the BCP/DR norms are adhered to by the partner as per theagreements/terms & conditions.