Zoho Developer

Responsible for implementation, customizations and daily administration of all Zoho applications, primarily Zoho CRM, Analytics, Sales IQ and Desk

Involved in the complete project and software development lifecycle from scoping/requirement gathering, system design, end user testing, assist in training, roll out a user support

Understand business processes and requirements of internal teams to implement and customize various modules in the relevant Zoho Application

Communicate with external parties to source or communicate information as required

Create and maintain automation using workflows, custom functions and widgets

Develop and manage user access privileges, homepage dashboard, module and field level customizations

Develop and maintain sync integrations between applications in the Zoho platform

Work with in-house web developers to resolve any issues with lead capturing from webform CRM fields, either through third-party APIs or coding

Investigate and troubleshoot day to day issues in leads and opportunities management, contacts, companies and the overall functionality of Zoho CRM

Test changes and solutions in development environments (sandbox) prior to go-live

Test fixes to ensure bugs and issues have been resolved

Provide general support for all enterprise applications

Provide on-site support for ad hoc requests, coding, live chat, lookup and company module data sync between CRM, Books and Analytics

Work with the Zoho Team to troubleshoot any system errors

Create documentation for changes and updates for end users.

Requirements

Bachelor s Degree in Information Technology or Computer Science

3-5 years experience in a similar role using ZOHO

Familiarity with the software development lifecycle and have the ability to create logical workflows, relevant field creation and data mapping

Certification as a Zoho Certified Administrator is desirable

In-depth knowledge of all Zoho One Apps mainly: CRM, Analytics, Books, Sales IQ, Desk, Survey and Campaigns

Understanding of the admin structure and application Zoho One, Zoho APIs and Integration with third party applications e.g. Wordpress, Gravity Forms and formulas for Zoho Analytics

Knowledge of Deluge Scripting, JavaScript, MySQL Queries, jQuery, database management and data management software

Fluency in written and spoken English

Benefits

• Health insurance
  
• Paid time off (PTO) such as sick days and vacation days
  
• Flexible and remote working options
  
• Financial planning resources
  
• Professional development
  
• Fitness or healthy lifestyle incentives
  
• Employee assistance programs (mental and emotional wellbeing)

Bachelor s Degree in Information Technology or Computer Science 3-5 years experience in a similar role using ZOHO Familiarity with the software development lifecycle and have the ability to create logical workflows, relevant field creation and data mapping Certification as a Zoho Certified Administrator is desirable In-depth knowledge of all Zoho One Apps mainly: CRM, Analytics, Books, Sales IQ, Desk, Survey and Campaigns Understanding of the admin structure and application Zoho One, Zoho APIs and Integration with third party applications e.g. Wordpress, Gravity Forms and formulas for Zoho Analytics Knowledge of Deluge Scripting, JavaScript, MySQL Queries, jQuery, database management and data management software Fluency in written and spoken English