Program Manager

Responsibilities:
• Manage internal and external stakeholders, by keeping them informed, helping them align their procedures with new changes in RO processes.
• Understand the payment-related adjustments and build a robust system-based adjustment scrutiny process.
• Lead Seller Support team (inbound calls, emails, escalations) and take accountability of all KPIs
• Ensure consistency in practices and frameworks across teams.
• Participate in building project strategy, roadmap planning and final execution for all restaurant related operations.
• Quality check and regular internal audits.
• Track restaurant performance, identify areas of improvement and enhance the existing processes to build a more robust eco-system for restaurants.
• Create dashboards to track productivity, progress, and other KPIs.
• Team management:
• Deep dive into all restaurant support operations to determine the existing restaurant challenges and modify processes accordingly to resolve them.