Guest Services Executive

Responsibilities:

• Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
• Take payment from guests on departure and close their bills correctly.
• Be efficient in assisting guests throughout their stay with any requirements.
• Sell rooms to walk-in guests at the maximum rate possible.
• Ensures that the Guest Services desk is manned, operationally prepared and stocked at all times.
• Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
• Update all information given by guests on the Registration Card on check-in into the Opera system making sure that all required information has been provided.
• File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks.
• Neatly file registration cards of departed guests by date and in alphabetical order.
• Scan the passport of every guest on arrival and save the data correctly for the CID Report.
• Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached the Registration Cards neatly.
• Clearing the OCIS and Data Quality check
• Attend the daily handover briefing at the beginning of each shift.
• Identify and anticipate guest’s needs and assist in any possible way, keeping in mind Hallmark no. 2, ‘My first response to a guest will never be “no”
• Maintaining and handling of cash float.
• Prepare registration cards for the next day’s arrivals.
• Conduct check-in and check-outs with accordance to procedure.