Cargo Agent

Responsibilities:
• Dispatch baggage/Cargo/Mail correspondence to flights; Ensuring that all pre and post flight documentation is completed and delivered in a timely manner
• Ensure performance is as per laid down procedures and guidelines in a controlled and consistent manner as well as ensuring SOP and SLA are followed correctly whilst complying with relevant safety, security, quality, health and environmental procedures
• Perform extraordinary loading operations and appropriate documentation is completed. This includes but is not limited to, car acceptance, dangerous goods checklist, VIP shipments handling ensuring execution is done accordingly to safety procedures and working instructions.
• Ensure that customer inquiries are answered in a prompt and efficient manner through Face-to-Face interaction; or Phone making sure it is answered within three rings and respond to day-to-day email for a continuous monitoring on issues until desired results are achieved
• Drive and operate a Technical equipment (e.g. baggage tractors, conveyor belts, etc.) with a timely execution; ensuring cargo is stored in the correct location / terminal and that the system is updated promptly with an accurate information
• Ensure that all documentation pertaining to these tasks are completed as per defined SLA’s e.g. Buildup and Breakdown
• Ensure equipment’s are available prior Build up and Breakdown; and provide accurate identification on highlighting if an equipment defect is present in line with safety standards by regularly monitoring equipment functions
• Ensure that flight manifesting is done as per procedures and that all documents accompany manifest
• To follow and support airport operations on performing Day-to-Day Operations related to own jobs to ensure continuity of work including operating and maneuvering of a Technical equipment (e.g. pre-flight aircraft operations (de-icing), immediate turnaround activities (e.g Cargo offloading)) for compliance on safety and internal policies