Customer Success

Responsibility:

• Grow the business of brands in the Kitopi portfolio by facilitating and consulting on new launches, marketing and strategic initiatives

• Be able to build and manage the brand P&L within Kitopi

• Stake out brands in the market that could benefit from being part of the Kitopi family (basically, everyone!) and approach them.

• Constantly receive feedback from brands and Kitopi B/C’s and adjust accordingly.

• Delegate tasks to Kitopi Brand Champions and other team members; receive feedback gracefully from Kitopi management and apply it.

• Generate reports periodically for various brands indicating brand performance with respect to revenue, customer feedback, and retention.

• Set a schedule for quality control checks and carry them out. Ensure there’s a smooth flow between our kitchens and delivery aggregators.

• Maximize the business attained from each existing brand through proposing new ideas, marketing schemes, and product development.

• Manage and grow the business with high profile F&B brands

• Nourish individual relationships with client partners

• Develop thorough plans to increase brand awareness, sales, customer acquisition, retention and ratings Implement data