Product Operations Coordinator

Responsibilities:

• Lead and own preparation for key Customer Product team updates and forums
• Develop processes and manage communication, road mapping, prototyping, and user-boarding product tools
• Facilitate team initiatives and forums as needed.
• Define and operate planning & governance processes across Customer Product Organization for delivery against deadlines and consistency in quality
• Ensure product updates are successfully communicated within the broader organization.
• Support the team to the ability to pivot plans and respond swiftly to customer needs
• Influence cross-functionally to align functional plans
• Ensure comprehensive planning for product
• Define & manage KPI’s (leading, lagging indicators) across the product lifecycle
• Mobilize and coordinate a variety of initiatives across the Customer Product teams
• Deliver progress updates to stakeholders and leadership in order to be successful in this role, we need someone who has:
• Strong program/project management skills & strong facilitation skills
• Leading diverse, high performing matrixed teams
• Highly analytical, fact-driven, and process-orientated mindset
• Thrives in a fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results
• Well-versed in business processes and product lifecycle.
• Ability to challenge the status quo and develop mindshare to drive towards a common goal
• Combination of strong intellect, exceptional active listening skills, and creative problem-solving skills
• Excellent verbal & written communication skills, including the ability to synthesize information that can be easily consumed by various executive audience