Food & Beverage Service

Responsibilities:
• To follow proper payroll and uniform procedures.
• To offer guests of the outlet an enjoyable, expertly served beverage/dining experience.
• To anticipate and service of guests' requirements before requests is necessary.
• To serve and clear food and beverage items in an unobtrusive and professional manner.
• To be familiar with the beverage service including stemware used and appropriates garnishes.
• To utilize a "Captain's Pad" correctly and for the sake of communication.
• To complete opening and closing side work as assigned and has all tables set according to standard.
• To present menus and explanations for all menu items as well as specials of the day.
• To present children's menus, when appropriate, and describe specials.
• To utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.
• To carry trays, bus and reset tables with linen, china, glass and silver.
• To change ashtrays, serve cigarettes, crumb tables and offer additional beverages and cigars.
• To ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
• To service all needs for private dining room or private function.
• To report any accident or guest complaint immediately, no matter how minor, to a manager.
• To recognize and address potential disruptive or undesirable guests.
• To respond properly in any hotel emergency or safety situation.
• To move tables and chairs