Customer Service Executive

Position: Customer Service Executive

Experience: 2-3 Years

Salary: 3500/4000 AED

Location: Dubai

Education: Graduate Any Specialization

Gender & Nationality-Any

Job Description:

OVERVIEW: The ideal candidate will be the main contact point for any queries and any communication between existing/potential customers, whist giving special attention to our key customer base.

REQUIRED EXPERIENCE:

• Excellent communication skills in English (Both written & spoken)

• Prior experience in Customer Service

• Prior experience in the Freight & Logistics field will be preferred

• Possess a confident and articulate telephone manner

• Good knowledge on Microsoft Office or Google Workspace

• Knowledge on Advance Microsoft Excel is preferred

• Strong team player with a positive attitude

RESPONSIBILITIES:

• Build sustainable relationships of trust with through open and interactive communication with existing/potential customers

• Handle complaints, provide appropriate solutions within acceptable time limits and follow up to ensure resolution

• Effective monitoring of shipments

• Maintain and provide various reports as required

Position: Customer Service Executive Experience: 2-3 Years Salary: 3500/4000 AED Location: Dubai Education: Graduate Any Specialization Gender & Nationality-Any Job Description: OVERVIEW: The ideal candidate will be the main contact point for any queries and any communication between existing/potential customers, whist giving special attention to our key customer base. REQUIRED EXPERIENCE: Excellent communication skills in English (Both written & spoken) Prior experience in Customer Service Prior experience in the Freight & Logistics field will be preferred Possess a confident and articulate telephone manner Good knowledge on Microsoft Office or Google Workspace Knowledge on Advance Microsoft Excel is preferred Strong team player with a positive attitude RESPONSIBILITIES: Build sustainable relationships of trust with through open and interactive communication with existing/potential customers Handle complaints, provide appropriate solutions within acceptable time limits and follow up to ensure resolution Effective monitoring of shipments Maintain and provide various reports as required