Tax seller engagement manager

Responsibilities:
• Demonstrates effective, clear and professional written and oral communication.
• Engages 1:1 with Amazon Selling Partners to educate them about their VAT obligations and guide them with resources to be compliant
• Works on mass communication strategy to increase awareness via emails/Whatsapp/Amazon Seller central/live broadcasts etc
• Captures key pain points reported by Amazon Selling Partners and works backwards to find solutions to simplify/eliminate these pain points
• Provides prompt and efficient service to Amazon Selling Partners including the appropriate escalation of Sellers' issues.
• Creates processes with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner's issues and questions. Work closely with internal partner teams to create, refine and localize processes leading to operational efficiency and seller success. Example – for handling buyer contacts for missing tax invoices
• Coordinate with global teams to communicate and train local teams on product/program launches to drive adoption and feedback.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Communicate clearly and professionally with senior leadership in reporting, delivering project updates, and handling escalations
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance