Reservations Supervisor

• Assist with departmental risk assessments and ensure they are carried out, that safe working procedures are in place for all work activities and that all employees are aware of Group Health & Safety policy and their obligations under it.
• Build excellent internal and external customer relationships by delivering a professional and dedicated service.
• Promote the company vision and values when dealing with both internal & external customers.
• Be pro-active in ensuring enquiries are attended to promptly and in a professional manner, ensuring optimum conversion.
• Support the hotel Revenue Management function & cover some aspects of the role.
• Maintaining and coaching to ensure telephone standards are achieved for cluster services between Parks and Hotel.
• Help implement and maintain effective and robust reservation procedures. Resulting in excellent inventory management, statistics and minimal no shows & denials.
• Execute the up-selling strategy to deliver extra rooms revenue
• Remain approachable and reflect the fun and friendly company culture.