Director of Operations

JOB PURPOSE

JOB DUTIES AND RESPONSIBILITIES

• Protect and enhance company s reputation and brand value through developing clear strategies, thorough risk assessment and effective management at all levels.
  
• Networking with insurance companies and exploring opportunities to take Petra to the next level.
  
• Leading Business development, Medical, General and Motor departments with an aim to maintain capability and competence within departments. Conducting catchup sessions with team leaders and ensuring roles, responsibilities and hierarchy is understood within departments.
  
• Actively liaise with HR Department for building talent pipeline, designing succession planning model while increasing the capacity of the team for their growth, building department structure, job descriptions and compensation.
  
• Plan, direct and manage the performance of all internal operations.
  
• Recommend structure and organisational change to develop and enhance company s capabilities, competence, and competitiveness across the business in line with applicable regulations.
  
• Handling escalations and creating sustainable customer solutions not only reactive .
  
• Advising Managing Partner on improving technical and operational aspects of Petra.
  
• Contribute to the shared Operations development of corporate strategy, business objectives andimplementation plans.
  
• Evaluating the existing CRM system and improving the CRM system.
  

Requirements

Qualifications and Education

• Leveraging of insurance companies relationships to create customer solutions for the team
  
• Motivator and self-starter
  
• Building further insurance company relationships
  
• Presentation skills that address new initiatives, strategies, action plans
  
• Implementation/project management skills
  
• Proactively seeing a gap in the process and correcting it
  
• Entrepreneurial skills
  
• Negotiation Skills
  
• Excellent communication skills
  
• Technology savvy with the latest in technology apps that help businesses be more efficient i.e. Loom
  
• Organizing/Preparing for Management Meetings - prepare agenda, minutes and monitor subsequent action points
  
• Management/Leadership
  
• Undertake high-level recruitment related tasks
  
• Decision making
  
• In depth knowledge and practice in all MS Office programmes