Residences Manager

Responsibilities:
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Provides services that are above and beyond for customer satisfaction and retention.
• Provides immediate assistance to guests as requested.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating
• Procedures (SOPs and LSOPS) and support the Peer Review Process.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Celebrates successes and publicly recognizes the contributions of team members.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction