Operations Manager

• Setting strategy and controlling annual budgets for the IT Infrastructure & Operations function
• Overall responsibility for the day-to-day operations of managing Cloud Services including software deployment and upgrades, system setup, system administration, monitoring, incident resolution, problem management, configuration and change management, service desk
• Building stakeholder relationships to understand the business requirements
• Leading large IT projects related to new IT systems and services
• Developing and supporting Enterprise-wide solutions on Private cloud, Office 365/Azure Network Operations, Virtualization
• Be capable of identifying and implementing change within the team to ensure it can take on new service offerings.
• Contribute proactively to new service development
• Work closely with the Technical Services Manager(s) to ensure new customers are on-boarded with seamless handover/transition into in-life service