Guest Experience Team Leader

•Extend personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests

•Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests

•Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities

•Maintain and update guest history profiles through the Opera guest profile system

•Review and prepare next day’s arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated

•Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements

•Give courtesy calls and complete the daily call log as per established guidelines.