Spa Therapist

Responsibilities:

• Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
• Ensure procedures are delivered flawlessly including bookings, payments, and consultation cards
• Interact and communicate effectively with clients, team members, guests, and the management team
• Assist the Recreation & Spa Manager in meeting and exceeding department sales targets and ensure that sales are recorded accurately
• Ensure health, safety COSHH and company regulations are complied with
• Manage customer feedback effectively to ensure a more personalized experience while enhancing the guest's relationship with the Waldorf Astoria Resorts
• Ensure all guest issues or compliments are escalated to enable long-term improvements in products and services
• Comply with hotel security, fire, and health and safety regulations
• Ensure that protocols of cleanliness are adhered to