Guest Service Agent

Responsibilities:

• Welcome and fulfill the check-in process for Guests and group arrivals
• Complete the check-out process for departing guests using the hotel systems
• Manage, effectively and efficiently, Guest requests, inquiries, and complaints
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Maximize sales revenues through up-selling and marketing programs
• Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems