Learning Associate

Responsibility:

• Willing to work flexible schedules / shifts
• Act as a supervisor for Instructors and Peer Trainers with new hires
• Deliver Instructor training, observation and coaching to the EU standard
• Ensure training records are kept up to date through the console
• Ensure EU training materials are kept and delivered against EU standard and provide a positive learning experience
• Use and analyze data on a daily basis to improve NH learning experience
• Feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance
• All tests/ audits are completed and responses are tracked
• Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
• Work with operations on a skill matrix to highlight gaps for critical role training
• Support operations with the delivery of critical role training
• Improve processes from gathering feedback and analyzing data
• Support the recruitment of Instructors and Peer Trainers
• Attend meetings when required and provide information required
• Work in partnership with the agency managers to improve new hire performance
• Support EU level projects with feedback and improvements