Guest Service Supervisor

Responsibilities:
• To make daily rounds through all operation departments. This is to increase visibility to guests and employees particularly at night.
• To report to Engineering Department of any faulty lights or any other faults immediately.
• To coordinate with the Housekeeping in controlling the lost and found items.
• To be responsible for preparing accident report, check on complaint and VIP arrivals.
• To be thoroughly familiar with Hotel policies, procedures and practices concerning in particular reservation, room assignment, baggage handling, housekeeping methods, restaurant and room operations, Hotel Entertainment and Park offers and the Park operational updates.
• To maintain a log and record an unusual incidents and check any important matters that need follow-up.
• To make periodic guest room and public area inspection so as to be thoroughly knowledgeable of their location and to check their standard of appearance and cleanliness.
• To ensure that the lobby and entrance are kept clean at all times and the main entrance is free of obstruction and traffic congestion.
• He/she should be well informed of local, city and country places of interest, shopping arcades, religious services, transportation, etc.