Customer Success Manager

Define the program while refining the customer journey with existing customers

Define the Customer Success program and scale up the team

Working closely with the sales and marketing team, product team, and the technology team to define and implement effective customer success strategies

Consult with customers to understand their current capabilities, use cases, and workflows

Ensure that the right metrics are being tracked to have satisfied customers all the time

Your Qualifications

French Speaker (compulsory)

5 years’ experience in Customer Success role, preferably with background in Health technology sector or Software-as-a-Service (SaaS)

Dynamic self-starter, entrepreneur at heart: technology experience is preferred, start-up mentality a requirement

Proven record of successfully overseeing long-term relationships with stakeholders

Proven ability to work across geographic and cultural boundaries, to work with complex customers, involving multiple stakeholders and potential partners involved in the ecosystem

Excellent communication and stakeholder management skills