Waitress Hotel Franchised

About Grand Mercure Business Bay

Grand Mercure Business Bay is a 270-room premium hotel located on Al Abraj Street along Marasi Drive in the heart of Dubais Business Bay district. Rooted in the Grand Mercure brand ethos the property celebrates pride of place through refined grandeur cultural immersion and heartfelt human connection. The hotel offers four versatile meeting rooms a club lounge five dining and entertainment venues and an enhanced outdoor pool terrace overlooking the Business Bay skyline .

As part of Accors internationally trusted portfolio Grand Mercure Business Bay upholds world-class standards while celebrating the richness of the destination through authenticity discovery and cultural sensitivity. The hotel serves as a bridge between business efficiency and lifestyle-driven exploration for the modern global traveller .

Position Overview

As a Waitress at Grand Mercure Business Bay you are a Heartistan artisan of heartfelt connections. Your primary purpose is to deliver a refined culturally immersive dining experience that embodies the Grand Mercure promise of Discover Local Grandly. You are responsible for providing courteous efficient and professional food and beverage service while ensuring the highest standards of hygiene safety and guest satisfaction. You act as a storyteller of Dubais local flavors ensuring every guest feels genuinely welcomed and cared for in a premium environment.

Key Responsibilities

• Provide courteous and professional service at all times anticipating guest needs and fulfilling requests promptly to guarantee satisfaction.
• Demonstrate knowledge of menu items particularly local and regional dishes to recommend pairings and enhance the guests sensory immersion.
• Ensure the accuracy of all orders paying meticulous attention to details such as side dishes sauces and special dietary requirements.
• Deliver complimentary welcome fruit baskets and beverages to guest rooms as per hotel standards.

• Collect food and beverages from the kitchen and bar counter promptly ensuring correct temperature and presentation.
• Set tables according to seating arrangements refill condiments and clear/clean tables promptly after guests depart.
• Prepare the setter area pre-set trays and trolleys for the next shift and participate in pre-opening and special function setups.
• Handle billing accurately including cash and card payments adhering to the hotels cashiering policies.
• Ensure tableware is spotless and polished; send operating equipment for burnishing and monitor its return.

• Maintain strict personal cleanliness; wear a clean uniform with hair tied back; avoid jewellery that could harbor bacteria .
• Wash hands thoroughly at designated stations before work after toilet breaks after handling waste and after breaks .
• Understand menu ingredients to answer guest queries regarding allergens accurately as misdeclaration carries legal liability.
• Maintain the cleanliness of service areas and waste zones to prevent pest attraction cooperating with Dubai Municipality FoodWatch inspections.
• Fully understand and adhere to all hotel policies relating to fire hygiene health and safety.

• Maintain good working relationships with colleagues across the kitchen bar and all other departments.
• Attend daily service briefings training classes and meetings; participate actively in continuous learning.

Qualifications :

• Minimum 1 year of experience as a Waitress/Waiter in a hotel or reputable restaurant (45 star establishment preferred) .
• Excellent communication skills in English (written and verbal) .
• Familiarity with HACCP principles personal hygiene standards and Dubai food safety regulations .
• Ability to stand for extended periods and work rotating shifts including evenings weekends and public holidays.

• High School Diploma or Diploma in Hospitality/F&B vocational training .
• Arabic speaking is a distinct advantage .
• Genuine passion for guest service cultural sensitivity and an appreciation for Dubais local heritage and diversity.
• Professional appearance and grooming standards in accordance with hotel policy.

• Obsesses over guest satisfaction and anticipates needs.
• Ensures accuracy in orders billing and table presentation.
• Remains calm and professional under pressure in a high-volume environment.
• Collaborates effectively and supports colleagues.
• Adheres strictly to hygiene safety and cash-handling policies.

Additional Information :

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Remote Work :

No

Employment Type :

Full-time