Service Centre Coordinator
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Job Summary
Job Description:
To coordinate ServiceCentreoperations by acting as thecentral pointof contact between customers and internal stakeholders ensuring effective communication seamless job execution customer satisfactionaccuratedocumentation and efficient managementinoperational excellenceto ensure smooth and uninterrupted operations.
About Alfa Laval Middle East:
Alfa Laval Middle East is the regional arm of Alfa Laval a Swedish multinational engineering company specializing in heat transfer separation and fluid handling technologies used across industries like energy marine food processing water treatment and chemicals.
Responsibilities
Coordinate incoming and outgoing service jobs within the Service Center.
Monitor job progress and update internal tracking systems.
Assistin scheduling service activitiesmanpower andlogistics.
Coordinate with customersregardingjob status delivery schedules and documentation requirements.
Prepare service reports delivery documents andmonitor invoicing.
Participate in continuous improvement initiatives to enhance servicecentreefficiency.
Ensure all servicecentredocumentation isaccurate complete and maintainedin accordance withcompany procedures and quality requirements.
Monitor and manage inventory levels of consumables spare parts and servicecentresupplies.
Generate KPI reports and operational performance data to support servicecentremanagement.
Establish andparticipatein regular workload planning and forecasting meetings with SalesP&AServiceCentreManager and other stakeholders to ensure visibility of upcoming service requirements.
Support resource planning by monitoring job pipelines workload distribution and servicecentrecapacityutilization.
Prepare monthly timesheets andman-hourbookinginERP for ServiceCentrepersonnel based on approved job records and workflow data.
Conduct dailytoolbox talks safety briefings and HSE awareness sessions for servicecentrepersonnel.
Monitor housekeeping standards within the workshop ensuring clean organized and hazard-free work areasalways.
Support incident reporting by documenting and escalating all safety incidents near misses and unsafe conditionsin a timely manner.
Foster a strong safety culture by encouraging proactive reporting and continuous improvement in HSE performance.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Required Experience:
IC
About Company
Enhancing customers’ competitiveness through world-leading sustainable solutions within the Energy, Food, Water and Marine industries.
