Senior Application Specialist
Posted on :
10-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2520371
- Generate high quality technical collateral that promotes the scientific capabilities of the products with an emphasis on providing a total solution for the customer and identify potential customers.
- Serve as principal point of contact for customers with regard to the equipment’s features and parameters queries/issues.
- Memorizing product features and presenting their functionalities to customers using applicable medical terminology.
- Perform testing to evaluate new processes, and during new equipment’s installation and its related software implementation.
- Exhibit product expertise during customer support and clinical training.
- Work in coordination with the service unit team to determine nature of the clinical equipment problem.
- Understands customers by proactively gathering information to learn about their needs and expectations.
- Create of reports on the results of demonstrations, regular feedback about the needs and level of end user’s satisfaction.
- Communicate customer information and problems as well as opportunities to sales team.
- Collaborate with service team and quality assurance in determining equipment related problems root causes and set corrective actions. Track vendor related issues from discovery to completion.
- Ensure that the Project Team maintains a high-quality service and on time delivery of project outputs for the client.
- Follows established processes in order to efficiently deliver high quality service.
- Analyze competitor product and highlight our products features to customers.
- Contributes to processes and supports business strategy.
- Coordinate with sales team in pre- and post-sales support to customers.
- Proven propensity to learn new technologies.
- Organize and deliver training through candidate screening workshops, forums and seminars.
- Coordinate with service team and project management team for training sessions at customer installation sites.
- Manage all company equipment in good and orderly condition.
- Develops in-depth technical product competency.
- Able to work closely within a team.
- Maintain existing customer network and inform customers of upgrades or new product lines.
- builds ongoing relationships with customers.
Employment Type
Full Time
Department / Functional Area
Software Development / Application Development (IT Software)
Key Skills
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