Sales & Support Engineer

1. Sales & Business Development

1.1. Identify and target prospective clients through direct outreach calling potential customers visiting exhibitions and industry events networking and other business development activities.

1.2. Understand customer requirements recommend suitable robotics solutions and conduct product demonstrations and presentations. Prepare quotations and proposals follow up on leads sales opportunities and customer payments and maintain accurate sales records and documentation.

2. Client Management

2.1. Execute projects secured through sales activities coordinating with the relevant teams to ensure customer requirements project scope timelines and agreed deliverables are successfully achieved.

2.2. Respond to customer enquiries through phone WhatsApp/chat email and walk-in visits regarding robot purchases rentals maintenance and technical support. Manage customer complaints after-sales support and technical tickets by allocating cases to the appropriate team members and following up until resolution.

2.3. Maintain accurate records of customer communication support activities pending cases and actions taken. Provide timely reports project updates technical findings and customer feedback to management.

3. Robot Rental / Sale Setup & Deployment

3.1. Set up and configure robots according to the approved project scope including software feed files announcements branding screen content applications mapping navigation and route settings.

3.2. Test and prepare robots before demonstrations deliveries rental projects and deployments to ensure they meet customer and project requirements.

3.3. Troubleshoot maintain update and carry out basic repairs on company and customer robots remotely in the robot lab or at customer premises.

3.4. Manage rental robot deployment operation collection and post-rental inspection ensuring robots remain in good working condition throughout the project.

3.5. Maintain records of rental robots and related equipment including chargers accessories cables and cases and ensure all equipment is ready for upcoming projects.

3.6. Prepare transport set up operate and manage robots at event venues and project locations while providing required technical and customer support. Work flexible hours and locations depending on project customer exhibition and event requirements.

4. Research & Continuous Learning

4.1. Keep updated with advancements in robotics AI automation new robot models software platforms and applications and assist in testing and improving new robotics solutions.

4.2. Participate in exhibitions expos robot demonstrations Robo CAMPs robotics championships internships and other company events and projects.

1.1. Degree or Diploma in Mechatronics Engineering Robotics Engineering Computer Science IT Electronics Automation or a related technical field.

1.2. Good understanding of robotics software computer hardware networking databases and technical troubleshooting.

1.3. Knowledge of Microsoft Office IT hardware and related technologies with knowledge in Zoho CRM Zoho Finance/Books Zoho Desk Zoho CRM Plus or similar platforms considered an advantage.

1.4. Strong sales customer service communication and interpersonal skills with professional phone email WhatsApp/chat and face-to-face etiquette.

1.5. Ability to understand customer requirements recommend suitable solutions and confidently conduct robot demonstrations and presentations.

1.6. Strong attention to detail with the ability to multitask prioritize responsibilities maintain accurate records meet deadlines and provide timely reports and feedback.

1.7. This is a hybrid position involving work from home office/showroom duties customer-site support rental deployments events and project locations. Must be willing to work flexible hours and locations and travel to customer or project sites for demonstrations deployments maintenance and technical support.

1.9. A valid UAE driving licence would be an advantage. Residence Visa or Self Sponsor Visa is a must