Sales Manager - Leisure Russia CIS

This is a remote position.

• Employment Type: Contract
  
• Capacity: Full-time (5 days/week and 8 hours/day)
  
• Location: Vienna, Austria - Nearly remote
  

• Only 1 day/month onsite visit is requested (travel costs will be remunerated for this 1 day travel to Vienna)
  

• Working hours: Central Europe working time
  
• Starting Date: 1st March 2023
  
• Duration: long-term, until 31st December 2023 (may be extended / terminated earlier)
  
• Prerequisite: EU citizenship
  

• Responsibility for service and application management of SME Lending solution
  
• Work within an agile tribe organization covering the service management aspects
  
• Be part of the yearly budgeting process
  
• Cost monitoring & invoices checking/tracking
  
• Track and manages all SLAs, internal and external
  
• With third parties enabling the service delivery (asseco, Merlin, Rice etc)
  
• With NWUs recipient to the service
  
• Support the NWUS with the outsourcing
  
• Support the network banks with the outsourcing package
  
• Continuous improving system and process documentation
  
• Acquiring application-specific knowledge for providing technical support
  
• Coordinating and supporting activities related to business continuity / disaster recovery tests
  
• Ensuring that proper IT processes and controls are setup as per the ITPF framework
  

Requirements

• IT domain know-how, preferably hands-on in one of the subdomains
  
• Experience as a Service Manager preferrable in the banking industry
  
• Good communication and conflict resolution skills
  
• Hands-on experience with Jira, Confluence, MS Teams