Residence Manager

Bring your passion for hospitality leadership and creating a true home-away-from-home experience to Mama Shelter Dubai! As our Resident Manager youll be the heart of the residential experience looking after our residents leading your Gang and making sure every stay feels seamless personal and unmistakably MAMA.

THE MISSION

Be the Captain of the Residence: Oversee the day-to-day residential operations leading with passion energy and confidence while creating an environment where residents and the Gang love to be.

Create a Home Away from Home: Build genuine relationships with our long-term residents anticipate their needs and ensure every interaction is warm personal and memorable.

Lead by Example: Be present approachable and hands-on inspiring your team through action and setting the standard for exceptional residential service every day.

Build a Rockstar Gang: Lead coach motivate and develop the residential services team including Housekeeping Maintenance and Concierge creating opportunities for growth and teamwork.

Own the Resident Journey: Oversee check-ins check-outs requests concerns and follow-ups ensuring every resident feels heard valued and well looked after.

Master the Business: Monitor occupancy revenue billing rates discounts inventory and operational costs while supporting the financial performance of the residence.

Keep Everything Running Smoothly: Ensure residential units communal areas amenities and facilities are maintained to the highest standards and that issues are resolved quickly.

Champion Quality & Safety: Ensure all residential operations meet the highest standards of cleanliness health safety and regulatory compliance.

Own the Leasing Experience: Support and oversee leasing activities renewals agreements occupancy records and tenant relations while ensuring all contracts and policies are followed.

Control the Details: Keep accurate records monitor operational costs follow up on maintenance and ensure every detail of the residential operation is under control.

Be the Problem Solver: Work closely with the General Manager and all department heads to resolve challenges improve operations and find creative solutions that make life easier for our residents.

Protect the Mama Vibe: Bring the MAMA Spirit to the residence by creating a positive energetic and welcoming environment where residents feel part of the community.

Qualifications :

MADE FOR YOU ONLY IF

Leadership comes naturally: You have 23 years of leadership experience in a high-volume hotel or hospitality environment and know how to bring out the best in your Gang.

Hospitality is in your DNA: You genuinely enjoy looking after people and creating experiences that make residents feel at home.

Problem-solving is your superpower: Youve never met a problem you couldnt find a solution to. You stay calm think creatively and make things happen.

You understand the business: Occupancy revenue costs billing and operational performance are all part of your game.

You stay cool under pressure: unexpected requests busy days and last-minute challenges You know how to handle them with confidence and a smile.

You believe great teams build great experiences: Youre a team player who isnt afraid to roll up your sleeves support your Gang and get stuck in.

Integrity is non-negotiable: You lead with honesty professionalism accountability and respect.

Additional Information :

YOUR LITTLE EXTRAS:

 Youre reliable and consistent: When you say youll deliver you always follow through.
 Youre a people person: Guests and teammates love your positive approachable vibe.
 You build connections: You take time to know your guests creating lasting impressions.
 You light up the room: Your energy lifts everyone around you making work a joy.
 Youre all about the team: From supporting your colleagues to creating a family-like atmosphere you make it happen.

If youre ready to bring your energy passion and smile to Mama Shelter Dubai wed love to hear from you!

Remote Work :

No

Employment Type :

Full-time