Reservations Manager

MAIN DUTIES AND RESPONSIBILITIES:   

1. 1. 1. Managing staff and ensuring smooth day to day activities for reservation department
      2. Ensuring that quality of reservation is maintained in terms of guest details rates payment methods etc.
      3. Planning and using efficient organizational skills to run the daily operation.
      4. Supervising on-the-job and weekly training held by team leader for all staff.
      5. To keep reservations staff informed on all changes or developments within the hotel and the company.
      6. To spot-Check reservations made the previous day and Check all VIP arrivals
      7. Training developing and motivating staff to increase productivity.
      8. To keep department informed of all changes in the customer profile rates strategies promotions and specials.
      9. Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
      10. Having a full working knowledge and ability to supervise train correct and demonstrate all duties and tasks in assigned place of work accordingly to the standards as set.
      11. Assisting to Revenue Manager/ Director of Revenue for preparing necessary reports documents duty roster and for other tasks might be required by management.
      12. Understands and utilizes a consistent approach to selling in order to support the sales team.
      13. Ensures a sales attitude is adopted
      14. Ensures and maintains the security of information relating to customers and personnel in the hotel.
      15. Complies with all company policies and procedures relating to guest services and all systems.
      16. Computer literate with excellent written and oral proficiency
      17. Sound knowledge of English language
      18. Tactful and patient.
      19. Able to communicate clearly and willing to help others
      20. Flexible and diplomatic when dealing with demanding and unreasonable guests
      21. Carry out any other reasonable task (which may not be stated here) as requested.
      22. Assist in Task Force Teams for new openings.

HOW CAN YOU SUCCEED IN THIS ROLE

SINCERITY AND TRANSPARENCY

1. 1. 1. Be proactive and use good judgement when dealing with challenging situations
      2. Act with professionalism and integrity
      3. Be transparent in your motives methods and expected results
      4. Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division
      5. Conduct business honestly & fairly
      6. Keep sensitive information confidential

RELIABILITY AND LOYALITY

1. 1. 1. Follow through on commitments
      2. Work well both autonomously and within a team
      3. Display a positive approachable attitude
      4. Spend time getting to know your fellow employees and our guests
      5. Support each other; we all work within the same hotel and company

EXCELENCE IN HOSPITALITY

1. 1. 1. Committed to quality
      2. Committed to exceptional financial results
      3. Be responsible for the bottom line
      4. Committed to the Rixos Policies & procedures Guide

STRONG QUALITY MANAGEMENT AND INNOVATION CONCEPTS

1. 1. 1.  Be committed to exceeding expectations
      2. Never settle for the status quo or mediocre work
      3. Continuously search for areas of improvement
      4. Provide positive constructive feedback

Qualifications :

Minimum one year experience with the same position in a 5 star hotel 

Additional Information :

• Willingness to work flexible hours including weekends public holidays and peak operational periods as required by hotel operations.
• Ability to work in a fast-paced guest-centric luxury environment while maintaining professionalism and service excellence.
• Strong attention to detail problem-solving skills and the ability to handle sensitive situations with discretion and confidence.
• Commitment to upholding brand standards hotel policies and applicable health safety and quality requirements.
• Collaborative mindset with the ability to work effectively across departments to enhance the overall guest experience.

Remote Work :

No

Employment Type :

Full-time