Project Manager Epic Deliver Owner MEA

Project Manager/Epic Delivery Owner Job Description

The Epic Delivery Owner (EDO) plays a critical role in ensuring the successful delivery of strategic initiatives (Epics) across the organization. Operating within a dynamic and rapidly evolving industry the EDO partners closely with crossfunctional teams senior leadership Product Managers Product Owners and Agile Release Trains (ARTs) to drive endtoend delivery of Epicsfrom initial refinement through execution closure and value realization.

This role ensures that each Epic is delivered within agreed scope budget timelines and quality parameters and that it aligns with organizational strategy regulatory requirements and customer needs. Working under the leadership of the Head of Project & Delivery Management the Epic Delivery Owner ensures clear governance risk management and stakeholder alignment throughout the lifecycle of each initiative.

Key Responsibilities

EndtoEnd Epic Ownership

• Own delivery of Epics from ideation definition and refinement through implementation release and benefits realization.
• Partner with Product Managers and SME groups to define scope outcomes dependencies and success measures.
• Maintain a holistic view of delivery providing strategic guidance business judgement and recommendations for optimized execution.

Planning & Delivery Governance

• Develop and maintain Epic delivery plans including timelines resource needs budget considerations and milestone tracking.
• Identify risks dependencies and constraints early; develop mitigation plans and escalate when required.
• Ensure alignment with enterprise strategy regulatory standards and crossprogram priorities.

CrossFunctional Leadership & Coordination

• Lead collaboration across Agile Teams ARTs and business functions to ensure unified delivery.
• Facilitate crossteam synchronization and ensure dependencies across technology business operations and external partners are effectively managed.
• Track delivery progress through Jira dashboards status reports and regular delivery forums.

Stakeholder Engagement & Communication

• Act as the primary point of contact for all Epicrelated updates decisions and escalations.
• Provide clear concise and transparent communication to executives business sponsors SMEs and delivery teams.
• Facilitate regular stakeholder reviews steering committees and status presentations.

Execution & Monitoring

• Monitor delivery performance against agreed scope schedule quality and budget.
• Remove impediments in collaboration with RTEs Product Owners and functional leads.
• Ensure teams have clarity on deliverables priorities and success measures.

Quality Assurance & Documentation

• Oversee and maintain accurate project documentation including delivery plans RAID logs action trackers and reporting packages.
• Conduct quality checks on deliverables to ensure alignment with acceptance criteria and business expectations.
• Lead postimplementation reviews to capture lessons learned and drive continuous improvement.

Business Case & Proposal Support

• Contribute to the development or review of Lean Business Cases costbenefit assessments and strategic proposals for new Epics or enhancements.
• Ensure business outcomes KPIs OKRs and value realization metrics are clearly defined and measured.

Experience Qualifications & Skills

• Bachelors degree in Business Administration Project Management or related field.
• PMP or Prince2 certification is a plus
• 57 years of experience delivering complex initiatives preferably within healthcare or insurance.
• Strong understanding of Scaled Agile Framework (SAFe) and Agile delivery practices; SAFe certifications are desirable.
• Proven experience leading crossfunctional teams and managing delivery across multiple workstreams or ARTs.
• Strong analytical skills attention to detail and ability to navigate complex organizational environments.
• Excellent written and verbal communication skills with the ability to engage senior executives and diverse stakeholder groups.
• Proficiency with delivery and collaboration tools such as Jira MS Project PowerPoint Visio Azure DevOps.
• Ability to manage competing priorities and guide teams through ambiguity and change.
• Experience in writing epics features user stories and supporting UAT or readiness activities as needed.
• Selfstarter mindset with strong leadership and facilitation skills.

About Cigna Healthcare

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

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