ExuberantHR Consulting is urgently looking for an Executive / Sr. Executive - Operations for the Mumbai office.
Company Details: One of the most trusted, reliable, reputed, and renowned India's top Logistics companies that provide courier delivery services. It is headquartered in Mumbai.
Job Title: Service Center - Operations
Function: Regional Business
Reporting to: Branch Operations Head/ Area Operations Head
1. Purpose: Responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Service Center.
2. Key Responsibilities:
Operational
- Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service center inbound operations
- Monitor the daily in-scan and an out-scan of shipments and related paperwork
- Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly
- Conduct daily staff briefings, including communication regarding any operational changes, route changes, etc.
- Check and hand over delivery sheets to the delivery staff
- Ensure safe, timely, and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs, etc.
- Handle all exception cases at the service center and communicate the same to Hubs, Origins, and Customer Services for resolution
- Follow up with the origin for non-delivery exceptions and alternate instructions; On a daily basis recheck exceptions of the previous day and ensure follow-up of the same
- Ensure safe handling of all shipments at the service center and report any damaged cases to the origin
- Handle security exceptions in the service center along with the security team
- Conduct regular audits of deliveries and status update to ensure the correctness of information flow to clients.
- Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA.
- Ensure daily updation, allocation, and collection of OTM machines for deliveries.
- Collect COD cash collected by the delivery staff, cross-check the same with the delivery sheet, and submit the same to the branch cashier.
- Monitor the performance of staff in the Service Centre and ensure the conduct of training for regular staff, PDAs, etc. in line with the training programs designed centrally.
- Ensure adequate manning in terms of full-time employees, PDAs, etc.
- Generate and maintain MIS related to the service center.
People
- Provide direction, guidance, and support to employees to help them discharge their duties effectively.
Qualification & Requirement:
- Must have a minimum of 2 years of experience in Logistics.
- Should be experienced in managing heavy loads, First Mile and Last Mile floor operations.
- Must be a Graduate.
- Should be from Mumbai and Mumbai Suburban areas.
- Must have excellent communication skills and fluency in English.
Skills : excellent communication skills and fluency in english,first mile,last mile operations