Program Manager – Digitalization Programs, Middle East Region

The Program Manager will lead the successful delivery of digitalization programs across the Middle East region ensuring that complex multi-country programs achieve customer outcomes commercial targets operational excellence and strategic growth objectives. The role will provide program leadership across digital transformation connected operations industrial software data analytics cloud-enabled solutions cybersecurity-enabled delivery and integration programs for customers in process industries energy utilities infrastructure and other strategic sectors.

The incumbent will act as the regional focal point for program governance stakeholder alignment risk management financial performance customer escalation and adoption of digital delivery best practices. The role requires strong leadership in a matrix environment the ability to influence senior internal and customer stakeholders and a proven track record of delivering measurable business value through digital programs.

• Own the end-to-end delivery of regional digitalization programs including scope schedule budget quality risk customer satisfaction revenue and gross margin performance.
• Establish and maintain robust program governance including steering committees executive reviews program health dashboards escalation paths risk registers action tracking and decision logs.
• Lead cross-functional teams across project management engineering product software cybersecurity data cloud services commercial legal finance and partner organizations.
• Drive predictable execution across multiple countries and customer sites by standardizing program lifecycle practices phase gates delivery cadences documentation and reporting.
• Translate customer business objectives into clear digital program outcomes success measures adoption plans and value realization roadmaps.
• Support revenue forecasting accuracy billing milestones cash collection change order management and financial reviews in alignment with operating plans.
• Identify assess and mitigate delivery risks related to scope technology integration data readiness cybersecurity resources vendors localization regulatory requirements and customer dependencies.
• Serve as the first level of management escalation for strategic customers in the region on program delivery execution issues and stakeholder alignment.
• Partner with sales customer success product engineering and services teams to ensure digital solutions are delivered in line with customer commitments and regional growth priorities.
• Drive adoption of program management tools digital workflows dashboards analytics and reporting mechanisms to improve visibility predictability and execution discipline.
• Ensure compliance with internal project management standards quality processes safety expectations commercial policies cybersecurity practices and applicable regional requirements.
• Build coach and develop project and program management talent across the region encouraging a culture of accountability collaboration continuous improvement and customer focus.
• Capture lessons learned from major programs and institutionalize best practices to improve future delivery performance and scalability.
• Represent the regional program management function in business reviews customer executive meetings internal governance forums and strategic planning discussions.

• Minimum 1015 years of experience in program management project management digital transformation industrial automation software delivery or technology-enabled services.
• Proven experience managing complex multi-country programs in the Middle East region preferably across oil and gas refining petrochemicals chemicals utilities energy manufacturing or infrastructure sectors.
• Strong understanding of digitalization programs including industrial software connected operations data platforms analytics cloud-enabled solutions system integration cybersecurity considerations and operational technology environments.
• Demonstrated ability to manage revenue margin cash budget resource planning forecasting commercial risk and customer commitments.
• Excellent knowledge of program governance project controls change management risk management stakeholder communications and executive reporting.
• Experience working in matrix organizations and leading cross-functional teams without direct authority.
• Strong customer-facing presence with the ability to engage senior executives operational leaders technical teams and commercial stakeholders.
• Excellent written and verbal communication skills in English; Arabic language capability is desirable.
• High level of energy resilience ownership and comfort working under pressure in a fast-paced regional environment.
• Strong analytical problem-solving negotiation influencing and conflict-resolution skills.
• Familiarity with Agile hybrid and traditional project delivery methodologies; PMP PgMP PMI-ACP Scrum or equivalent certification is desirable.
• Bachelors degree in Engineering Computer Science Information Technology Business or a related discipline.
• Advanced degree in Business Management Engineering Management Digital Transformation or Technology Management is desirable.
• Professional certification in project or program management such as PMP PgMP PRINCE2 Agile or Scrum is preferred.

We are an equal opportunity employer and value diversity at our company. We donot discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation toparticipate in the job application or interview process toperform crucial job functions and toreceive other benefits and privileges of employment. Please contact us torequest accommodation.