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Product Specialist

Black & Grey HR

Job Location:

Dubai - UAE

Monthly Salary: AED 12000 - 12000

Experience Required: 4-5years

Posted: 7 October 2026 (3 hours ago)

Application Deadline: 4 January 2027

Vacancies: 1 Vacancy

Job Summary

Black & Grey HR is representing a company in precision machinery and tools for the jewellery sector in Dubai UAE. Renowned for innovation quality and customer-focused solutions the company is seeking an experienced Product Specialist / L3 Engineer to take technical ownership of assigned products and provide advanced technical support across jewellery manufacturing machinery and ancillary equipment. The role will focus on complex troubleshooting installations product performance OEM coordination technical training and continuous improvement while supporting L1/L2 engineers and enhancing overall service quality.

Key Responsibilities:

- Take end-to-end technical ownership of assigned products including installation application support troubleshooting performance monitoring and technical resolution.

- Handle installation servicing troubleshooting and technical support for polishing machines rolling mills ultrasonic/steam cleaners filtration systems furnaces magnetic polishers and other jewellery manufacturing and precious metal processing equipment.

- Diagnose complex mechanical electrical electronic and electromechanical issues and provide effective technical solutions.

- Support customer sites during complex breakdowns installations commissioning and technical escalations.

- Train mentor and guide L1/L2 service engineers strengthening their technical capabilities and troubleshooting skills.

- Develop and maintain SOPs troubleshooting guides service reports technical documentation and knowledge-base materials.

- Drive service performance improvements by enhancing First-Time Fix Rate (FTFR) reducing repeat breakdowns and improving overall service quality.

- Lead AMC and CPS activities identifying opportunities for service contracts spare parts consumables and other technical support requirements.

- Coordinate with OEMs and technology partners on technical escalations warranty matters spare parts product issues and advanced troubleshooting.

- Conduct Root Cause Analysis (RCA) for recurring technical issues and recommend corrective and preventive actions.

- Drive technical improvements process optimization equipment reliability and product enhancement initiatives.

- Maintain accurate records and reports covering technical issues RCA product performance training activities service KPIs and improvement initiatives.

- Travel to customer locations as required for installations troubleshooting technical support and product-related activities.

Requirements

- Diploma or Bachelors degree in Mechanical Electrical Electronics Mechatronics or a related engineering discipline.

- 46 years of relevant experience in technical service field service product support or machinery maintenance.

- Strong hands-on expertise in mechanical electrical electronic and electromechanical troubleshooting.

- Good knowledge of jewellery manufacturing machinery precious metal processing equipment and ancillary systems.

- Practical experience with equipment such as polishing machines rolling mills ultrasonic/steam cleaners filtration systems furnaces magnetic polishers or similar machinery.

- Strong RCA analytical problem-solving and fault-finding capabilities.

- Experience in OEM coordination technical escalation warranty support and spare-parts coordination.

- Ability to train mentor and technically guide L1/L2 engineers.

- Strong communication and customer-facing skills with the ability to explain complex technical issues clearly.

- Willingness to travel for customer visits installations commissioning and technical support.

- Experience in the jewellery machinery / precious metals industry will be highly preferred.

Benefits

- Salary plus Benefits

Required Skills:

- Diploma or Bachelors degree in Mechanical Electrical Electronics Mechatronics or a related engineering discipline. - 46 years of relevant experience in technical service field service product support or machinery maintenance. - Strong hands-on expertise in mechanical electrical electronic and electromechanical troubleshooting. - Good knowledge of jewellery manufacturing machinery precious metal processing equipment and ancillary systems. - Practical experience with equipment such as polishing machines rolling mills ultrasonic/steam cleaners filtration systems furnaces magnetic polishers or similar machinery. - Strong RCA analytical problem-solving and fault-finding capabilities. - Experience in OEM coordination technical escalation warranty support and spare-parts coordination. - Ability to train mentor and technically guide L1/L2 engineers. - Strong communication and customer-facing skills with the ability to explain complex technical issues clearly. - Willingness to travel for customer visits installations commissioning and technical support. - Experience in the jewellery machinery / precious metals industry will be highly preferred.

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About Company

Black & Grey HR

0-50 employees

Black & Grey HR is a talent acquisition company that can redefine the concept of ‘experience’ in the recruitment process & build great employer brands. We understand that technological advancements, including mobile internet, social media, automation and artificial intelligence, are ... View more

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