Operations Manager

Manage and improve local NFV operations through vendor management, optimizing processes & best practices as well as developing a strong local operations team. The key focus is to drive operational efficiency to support sales and growth locally. This role holder will oversee internal teams within Vendor Content + Vendor Operations + oversee outsourced content scanning teams.

Accountable for local NFV operational performance including both commercial & operational KPI's

Work with Head of NFV to shape the strategy/plan to achieve targets, ensuring regular reviews and pre-prioritisation

Create and maintain a strong partnership with the Sales team; collaborate on strategy, priorities and opportunities

Work with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support and share any local initiatives

Work closely with key accounts on performance, opportunities and leverage relationship to build local market insights

Scope and deliver local initiatives to improve ops metrics quantified with data analysis