Operations Coordinator

About the role Primary responsibility is to handle all tasks associated with the booking process, including processing and confirming bookings in the reservations system for both 828 and B2C customers and to promote Qatar as a premium tourism destination. Providing customers with accurate and relevant information while delivering the highest level of customer service, following the established Discover Qatar Operations process and providing customer support at all touch points Other key responsibilities are: Operational - Ensure timely confirmation of services with suppliers in accordance with the established SLA and closely monitoring the process. - Take responsibility for the dally reconciliation al services and hotels booked in the reservations system, ensuring that confirmations are received for all booked services and hotels. - Ensuring that customers receive the highest level of service excellence at every point of contact. - Attend all inquiries as per agreed booking and services processes as well as time frames. - Identify the customer's needs and provide suitable holiday information in a confident and efficient manner. - Maintain prompt communication with customer towards conversion of the inquiry. - Maintain an above average productivity with booking files handled.