Marketing Communications Manager

Main Responsibilities

• Leads and manages the department in accordance with Mandarin Oriental Standards and set hotel objectives
• Monitor day to day work and projects are on track and to provide guidance to ensure team colleagues are able to proceed with project tasks efficiently and confidently
• Ensures that departmental levels of KPIs are in line with hotel objectives
• Always lead by example
• Oversees monthly departmental expenses to ensure they are in line with annual budget
• Interview and recruit colleagues as per job specifications and form an efficient and motivated team
• Motivate, train, supervise, evaluate and discipline Marketing Operations colleagues
• Attend managerial meetings if requested and participate actively in achieving productive results
• Ensure team leaders are monitoring annual contracts, proactively assessing vendors or suppliers continuously
• Review regularly Standard Operating Procedures, and update Policies and Procedures in order to guarantee effective and efficient service as per Mandarin Oriental Standards

Requirements

• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management is mandatory
• Minimum 5 years of experience working in a 5-star hotel or luxury retail environment in a key marketing position
• Ability to plan, prioritize and organize tasks
• Ability to develop plan, liaise and communicate effectively with different stakeholders