Lobby Ambassador

• Welcome guests with warmth and professionalism upon arrival and departure.
• Act as a key point of contact in the lobby assisting guests with inquiries directions hotel information and local recommendations.
• Anticipate guest needs and provide personalized service to create memorable experiences.
• Escort VIPs long-stay guests and special occasion guests when required.
• Maintain a visible presence in the lobby and public areas to proactively engage with guests.
• Assist guests with transportation arrangements restaurant reservations and other requests.
• Support service recovery efforts by promptly addressing guest concerns and ensuring timely resolution.
• Promote hotel facilities services dining outlets wellness offerings and special events.

Qualifications :

• Previous guest service experience required
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal communication skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team 
• Ability to focus attention on guest needs remaining calm and courteous at all times  

Remote Work :

No

Employment Type :

Full-time