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Lead Technical Support Specialist
Job Location:
Monthly Salary:
Posted:
21 August 2026 (4 hours ago)
Posted:
Application Deadline:
19 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
Description
As a Technical Support Specialist for Waukesha you will provide first-class technical support for end-customers in INNIOs indirect and direct markets key accounts channel partners distributors plant personnel and field technicians. You will deliver premium service performance hands-on engine maintenance and collect valuable engine experience across the global plant and engine fleet.
Your Responsibilities:
- Provide excellent 1st to 3rd level troubleshooting support for customers and partners.
- Deliver hands-on engine maintenance and foster customer networks through regular service events and stakeholder engagement.
- Set up and drive customer-focused issue resolution for both common and unplanned service events from first contact to case closure including field technician dispatching briefing debriefing and implementation of lessons learned.
- Share process responsibility for the Premium Service End-to-End process both onsite and remote to improve customer satisfaction.
- Establish and grow a common culture within the Technical Support and Field Service team emphasizing global tools processes approaches and responsive communication.
- Work independently on commissioning/start-up maintenance overhaul repairs and troubleshooting of Waukesha Gas Engines and supplied packaged accessories (generators low & medium voltage gas supply controls PLC controllers).
- Collaborate with distributors/customers to evaluate pre-commissioning checklists for completion and accuracy.
- Drive open items to conclusion within identified timelines and track critical quality issues during start-up/commissioning overhauls repairs upgrades and maintenance works.
Your Profile:
- Degree in Electrical or Mechanical Engineering or local equivalent.
- Strong customer service mindset with excellent communication support and empowerment skills.
- Minimum 5 years experience in a technical role or extensive experience with issue resolution exposure within (Field-) Service.
- Technical attitude complemented by strong business acumen.
- Willingness to travel worldwide (60%).
- Fluent in English both written and spoken.
- Team player with a multi-cultural working mindset.
- Able to work efficiently without direct supervision.
- Preferred: multiyear working experience with Waukesha gas engines in the field operational & commissioning all engine types.
Required Experience:
IC
About Company
INNIO is empowering the transition to net zero – with energy solutions and services that are flexible, scalable, and resilient.
